Key Account Operator (Logistics)
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Key Account Operator (Logistics)
9 Jun 2025
Our client a dynamic organisation based in Egham, Surrey are looking for a highly organised and professional (Logistics) Key Account Operator to join their team on a permanent basis. The ideal candidate will have worked in a customer focused operational role within the shipping / freight logistics industry and have professional customer service and relationship building skills.
• Relevant logistics / shipping Industry experience is essential.
• Good knowledge of Microsoft Office – Outlook, Excel, Word.
• To be open-minded, eager to learn and solutions focussed.
• Calm and professional under pressure.
• Strong communication skills and attention to detail.
• Ability to work independently and collaboratively.
• Empathetic approach and strong customer focus.
• Ability to converse with clients, suppliers and colleagues in a professional manner.
• CargoWise experience would be a distinct advantage.
£35,000 - £40,000pa
Egham, Surrey
In return for your hard work, our client offers a salary of £35,000 - £40,000pa along with a great range of company benefits and career opportunities.
The working hours for this role are 9.00am – 5.30pm Monday to Friday.
Experience, Skills & Qualifications
• Obtaining rates and quoting all modes of transport (international and domestic).
• Executing outbound, inbound and cross-trade shipments in a consistent and efficient
• Manner.
• Liaising with suppliers, airlines and shipping lines.
• Receiving, put-away, pulling and dispatching inventory in the WMS.
• Booking air, ocean, road and courier shipments with carriers.
• Completion of export and import customs entries.
• Email and telephone correspondence with overseas agents, UK client and internally.
• Tracking shipments and keeping the customer updated throughout.
• Raising Invoices an ensuring PO numbers are referenced.
• Passing supplier and overseas agents’ invoices.
• Communication with the clients and customers updating them with progress of day-to-day operations, notifying of any delays and providing solutions.
• Ensuring internal SOP’s are followed correctly and KPI’s are met.
• Resolving queries efficiently and professionally.
• Producing required export / import documentation.
• Building rapport with customers and internal departments.
• Ensuring CargoWise data is accurate and up to date.
• Assisting with monthly storage billing for global warehouse locations.
• Maintaining warehouse inventory reports.
Duties
Hours & Benefits
160
Job Ref.
